Recently, Birch Green took part in the national Your Care Rating Survey, carried out by the respected organisation Ipsos MORI across 21 care homes in the UK.
We are delighted to report that Birch Green received glowing feedback from our residents, which exceeded the national average in eight of the criteria including five areas at 100 per cent.
The areas of 100 per cent satisfaction in the survey were; taking part in activities and hobbies, having visitors when they wanted to, having access to a pleasant garden or outdoor area, a clean and tidy home and a safe and secure place to live.
The Your Care Rating system has been established so that all residents living within a care home are given the opportunity to provide views and feedback via an independent, confidential and standardised annual survey.
While the feedback is very positive, we do not rest on our laurels, and continually strive to improve our services. This is just one way of listening to residents and for them to help shape the service going forward.